Refund & Cancellation Policy

A refund policy for an online shop is simple: send the item back, get the money back. Work built to a brief does not behave like that, so this page explains how Zevora Enterprise handles cancellation and refunds instead. It is necessarily general. Where your project has its own signed proposal, quotation, statement of work or contract, that document is in charge, and this page gives way to it on any difference.

Custom Work Cannot Go Back on a Shelf

What we sell is effort spent on one client’s requirement: custom software, applications, websites and the work of running them. It is planned, designed, written, reviewed and tested for that requirement alone. Once the effort has gone in, it cannot be restocked or sold to someone else. That is why a refund is measured against the work already done, not against something handed back.

Nothing can be bought on zevoraenterprise.pro. There is no checkout, basket, subscription or payment gateway, so no website transaction ever needs reversing. Amounts due are invoiced under an agreed engagement and paid by the method stated on the invoice.

Cancelling or Pausing Starts in Writing

1. Email contact.zevora@gmail.com from the address linked to the project.
2. Give the project name and a brief reason. The reason often changes what we can suggest.
3. The cancellation takes effect on the date your written request reaches us, not the date of an earlier conversation.
4. Our written acknowledgement lists the position as of that date: work completed, work in progress, commitments already made to third parties for you, amounts invoiced, and what remains.
5. If pausing makes more sense than cancelling, we will tell you. The applicable agreement governs how a paused project restarts.

How the Balance Is Worked Out

When an engagement is cancelled after money has been paid in advance, we weigh:

• work already carried out, whether or not you have received it yet;
• milestones delivered and accepted;
• capacity we reserved for you that cannot sensibly be given to anyone else now;
• costs already paid to third parties for you;
• any cancellation clause in the applicable proposal, quotation or contract.

The aim is fairness in both directions. Work not yet started should show up in what you get back; a substantial amount of work done should be paid for. And if the completed work is worth more than we have been paid, the gap remains payable.

A hypothetical example. Say a client pays an advance, the first milestone is delivered and accepted, and the second is partly written when they cancel. The accepted milestone would stay paid for. The part-written work would be valued by the effort it took. Licences already bought for the project would stay bought. Whatever was left of the advance after that would normally be returned; if the advance fell short, the difference would be invoiced.

Normally retained

• Payment for a milestone you have received and signed off.
• Agreed-scope work already carried out, valued by the effort it took and not by how many days have passed.
• Third-party costs already incurred for you, such as licences, subscriptions, developer-account fees, domains, certificates and infrastructure, which providers rarely refund.
• Sums the applicable agreement sets out as non-refundable.
• Tax already paid over to the authorities, along with statutory levies, where there is no way to reclaim it.

Ongoing Arrangements and Outside Fees

Support, maintenance or hosting billed in advance for a period ends in the way the applicable agreement sets out, and that agreement also says what happens to the unused part of the period. Support hours, credits or tickets you have already drawn on stay paid for.

Application stores, cloud providers, domain registrars, licence vendors and payment processors collect their fees under their own terms, and we cannot return money we never received. Where we paid such a fee for you, it counts among the costs described above, and whether any of it comes back is the provider’s decision.

If We Withdraw, You Get the Work So Far

Should we be unable to continue an engagement, we will tell you in writing, hand over the work completed to that point in a usable state, and settle the account on the basis above. Money paid for work we never carried out is not ours to keep.

Money Goes Back the Way It Came

An approved refund is paid to the source of the original payment, to the same bank account or payment method and in the currency we received. Before the transfer goes out, we may ask for the account details to be confirmed in writing. Unrecoverable bank charges and currency-conversion differences come off the amount. We will not pay a refund in cash, to someone else, or into an account held in a different name.

Disagreements Get a Second Look

If you think our assessment is wrong, write and tell us why. We will review it and explain our reasoning. If that still leaves us apart, the dispute is handled under the governing-law part of our Terms & Conditions.

We may revise this page as our services change, and the date at the top shows the current version. Edits made here later leave an agreed engagement’s cancellation terms untouched; those remain whatever the document signed at the time says.